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direct liquidation reviews

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They was fast when we picked our pallet up very nice people and online bidding is very easy, Shipping cost estimator comes out well below actual shipping costs (by about $50 on a single pallet), I will continue to buy from direct liquidations, Customer service is great I'm sorry to hear you had a bad experience with us. If you do a mistake while biding, the only thing you have to do is to get in touch with customer support and they help you out immediately, there are always good guys there online, to cancel a bid if you bid a wrong amount of money. AND I had to re-schedule shipment because I didn't get an email saying I was not paid in full (which I was) until my delivery day. Load sizes for any budget. As a first time buyer, I was very pleased with how self explanatory the entire process was. By Mordechai Epelbaum and Tuvyah Schleifer. Customer support avoids the issue and tells me that it takes time to get cancelled. I feel like you get good merchandise, and bidding is easy, and actually have a good chance at getting a good pallet for a good price. Customer service kept telling me that they thought I cancelled my order when in fact I had requested lift gate truck delivery. Customer service was excellent. I did not expect the newest models but seeing the prices for iPhone 6s when all is factored in, it’s a good deal. The chat support with this company is fantastic. was great. We’re in this together! I am not sure why people are complaining about damaged items... you know that is possible BEFORE you purchase. Then I would be billed/refunded for any shipping differences. Liquidation.com is a Liquidity Services industry wherein professional buyers can get government surplus assets and commercial surplus inventory in the online environment. Paid over 4K for three pallets & I got trash when expecting over 400 items customer Returns. I have already started bidding on more items and look to be purchasing another truckload in the next few months after the holidays are over! I am always please with my purchases and if for some reason something isn't right, I give them a call or chat and they will make it right! The lot was graded ‘Refurbished (Grade B)’ but the watches I received did not have any obvious blemishes or scratches, there were some signs of use, but nothing out of the ordinary, some minor scratches here and there but nothing that sticks out. Excellent selection. They do have a good sales agent Jordan. The Company lISTENDED AND Valued me as a Customer! I have purchased at least 60 pallets over the past 4 months, and will continue until I retire. Now they're saying they can't refund the money. They do not Check their refurbished grade A products The customer service is a joke and the products you receive are not what they list. Liquidation.com ranks 77th among Auction sites. 2. We use cookies for analytics, personalization, and ads. The company responded back to all my requested in a prompt manner. Bidding was easy. If you were not content with Walmart loads, we offer Lowes and Target loads as well. Buyer registration is free. That means that “most likely” 75% of the product will be in working order. Direct Liquidation and TRG is one of the most reliable and honest companies I have found in the refurbishing and liquidation industries. They are very easy to deal with and I have been very happy so far. In summary, from an outsider looking in, it looks like DL doesn't have a clear process for combining orders to ship together. I recently got delivered two pallets of electronics merchandise, a wide range of stuff. Product they are selling is good and you won't be disappointed. Two of those were destroyed and not even on pallets buy just thrown onto the truck. Customer service does not come to you. Thank you! They provide daily updates to help you stay informed. It looks too good to be true, because it is! They went of of their way to correct the issue, but only after I had left multiple reviews. They have a lot of merchandise. My requests were always fulfilled, and have not had any issues with solving problems. i was on the phone for 3 hours to determine they overcharged me after denying release for shipment because they said I OWED them more cash! Im very satisfied with your service. Mostly broken and almost everything had missing parts. If we evaluate the value of the items, it is almost $10k - $15k, but you described as ''Load has approximately $140k – $150k MSRP value''. All of the items are salvage, there are no items to plug and play success. The staff is very helpful in solving issues. YES, BUt with the good supervisors working hand and hand with all participating customer service support, it is a good thing. 2) I went to pay for the lots,. Everything you need to know about selling through online marketplaces. Grow your Amazon business with the best tools for optimizing listings, managing ads, improving your feedback and much more. I only received unusable and damaged items, The order was listed as d$16,000.00 MSRP and in reality only value at less that $2,000.00 if it were in excellent condition and it was not even close. I have had great service from Miquel. I contacted customer service via phone to ask how to combine orders. 5. Wont credit my payment to my account but I paid via Wire transfer and emailed them a copy of the wire. I found if you reach out to them, they will be happy to assist you. my business is still new and I am at the stages where mix ups could force me to close shop. Nightlife. There have a chat-enabled website with customer service personnel ready to solve any issues. I like the auction system as I believe it has the greatest chance of arriving at a fair price for everyone. In conclusion will bid again. Thank you. But eventually the issue was taken care of. Condition: ConditionUntested Customer Returns The lot I purchased was graded as Refurbished (Grade B - Unlocked) so I might add a new comment soon just to verify the grading system. Maybe that’s the way to go but at this point I choose to cut my losses and move on as I cannot afford the risk associated with this company. AFTER I won the auction the rates went up 45%!!! Accurate transaction and very efficient support . I'm excited! Consumers satisfied with Direct Liquidation most frequently mention customer service. Buyer Beware. I purchased 3 pallet full of toys. Everything was good, the website is easy to navigate. We continue to try to respond to sales reps about recurring orders but get no consistent response. I always look forward to getting pallets in from them because I know not only will I be surprised by the contents but I know if I ever have an issue they will fix it immediate. I couldn’t ask for any better. I also got some replacement car antennas. Very easy pick up as well, First time buyer, went smoothly and quickly, will buy again, I was nervous to purchase items this way but it was A+. With the amount of product these retailers move through. "Untested Returns" means 70% broken or not operational. I am out over $5k as of now. But what seemed silly to me is that is the only negative I can come up with for my experience dealing with direct liquidation's. I’ll give my final verdict when I receive my stuff. I depend on my relationship with Direct Liquidation to be able to run my profitable business. I also emailed a CS rep that I had been working with on a previous order to let her know about the combined shipment. Broken RC helicopters none of them worked, used RC cars and trucks with dirt on tires half of them worked, the other half junk. I will never purchase anything from them again. Great Merchandise and Customer Satisfaction. 1. We had ''Truckload – 26 Pallets – General Merchandise (Target) – Customer Returns'' today. Slit should be 3-4 days. Direct Liquidation is a wholesale auction marketplace selling customer returns, overstock, closeouts and refurbished inventory. I have not had any negative experiences with them and i have purchased many pallets from them'. Read real customer ratings and reviews or write your own. The customer service representatives need to have more knowledge and I believe that when a representative is helping with an account there should be some form with the representatives names due to an issue with one representative that had nothing but an attitude but I didn't catch his name so I couldn't tell the next representative who it was for them to address it. It's all a manual process through customer service. I decided to stay away from the auctions and purchase a unmanifested truckload of returns from Walmart. Direct Liquidation ranks 21st among Wholesale sites. I’ve bought from them quite a few times & picked it up myself. STAY AWAY. TRG is a great company to buy returns from at reasonable prices. The price is appealing though. Sometimes the shipping seems to take longer than expected. We had to call the consumer affairs bureau just in case they didn't want to help. I have loved my experiences with Direct Liquidation far above all other platforms. I went through the pallet and verified that it was only 1 of the 3 orders. We are in working with Eduardo Figueroa to resolve this as soon as possible. I highly recommend if you need customer returned or refurbished product. It wasn't our fault they didn't fit and now we get stuck paying 1.5 times the shipping costs. Find and purchase profitable inventory with the best tools for market research, product analysis, importing and wholesale. Yes. I would like to investigate what happened and reach out to you to make it right. I would recommend them to anyone that is looking to excel in the resale business. He seemed satisfied but I wanted to check this out for myself and for the past couple of days I have been browsing the site and spent quite some time today reading through the shipping options. I hope to hear from you soon. From the selection of items, to the order process, to pick-up, could not ask for better service. I did spend a week trying to get ahold of a rep, with very little help. Overall direct liquidation is helped me grow my business. Smaller test loads are available. If you are a buyer outside usa please totally avoid this company. Smooth transactions. Message the Business. What I also like about this company is that they allow you to pick up your pallets, which save you a considerable amount of money. This was my first experience with Direct Liquidation. And don't expect help from their "help" line, it is outsourced and don't even know how to contact accounting!!! I wish I had found this site much sooner, if you do some research and be patient it has many money making opportunities. If I had to give an honest Value of the load based on my experience I would value it at $1800.00 – $2200.00, Not the $7000.00 That I paid. They are people that outbid you until you give up and after the auction is over they cancel their last bid to make you the winner so they squeez out your highest bid. I've purchased a lot of equipment from this company and it's been great. DHL and any other shipping company will require commercial invoices for international shipments to avoid it being held at customs, which must be provided by the owner of the shipment. They will rip you off. 2. Direct Liquidation has a consumer rating of 4.4 stars from 67 reviews indicating that most customers are generally satisfied with their purchases. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Fast customer care. It was only about 60 lb without the pallet. Some departments need to improve in terms of processing the wire transfer for example. We did have a leg to stand on because of the miscue in the listings however had it been listed properly with model numbers only and no guts listing, we would have been stuck with the junk. I did contact Jordan Hall at Direct liquidation and voiced my concerns, and this is the response I received: Sorry to hear that the truckload wasn’t that great. Phone number (226) 781-7161. That helps a lot in terms of saving money. The staff seems to provide you with learning reading material. Miquel is wonderful. i had no problem with the payment of my first order, I received the order in almost 15 days but it wasn't worth at all. It's beyond my expectation. Direct Liquidation refused to reconcile or admit fault even when I sent pictures. I’ve noticed people reporting missing merchandise in their pallets, and non responsive customer support, but I don’t know where that is coming from. Why It Happens and What You Should Do, Amazon Vendor Central: Everything You Need to Know, Best Dropshipping Suppliers for Amazon and eBay Sellers, Online Marketplaces in the UK: Amazon and eBay Dominate, Online Marketplaces in Europe: Dynamic, Diverse and Disjointed, Scale Your Ecommerce Business with Virtual Assistants from iMultiChannel, Protect Your Brand and Grow Sales on Amazon With Omni-Channel Distribution, AccrueMe Has $100 Million to Invest in Amazon FBA Businesses, Wonder Lister: The Must-Have Tool For High-Volume eBay Sellers. The company is straightforward to deal with on all levels and customer service is always very easy to reach. The software was actually a bunch of Sony PlayStation 2 and 3 games that might not be so appealing now, but there is always a market for this stuff, at least in my experience. Very disappointed I was looking for a long and fruitful business relationship. I haven't pick up my order yet, first time buyer. The process has been amazing! If i have had any issue they were quick to get it resolved. Direct Liquidation does not want to stand behind their manifests. I purchased one pallet to be delivered tomorrow! Aliesky is a great help when things go awry (which is not often). From the single individual item to a pallet or truckload they will work with you from the start to the finish. If you do, then that is all on you. From great pallets to awesome customer service. We have tried to reach you to let you know everything is taken care of but we haven't been able to find you. I like to get my hands dirty, spend some time fixing and repairing electronics and doing some refurbishing of my own. There is no broker or middleman skimming money off loads. 1. Pallet sizes are described between as 5 - 7' tall, but most of them are also between 3-6' tall. Your customers service needs some corporate touch as Mitchellle did. Now that is a silly minor inconvenience. TRG are professionals at what they do and I am happy to be doing business with them. Customer Service was great! I am new to wholesale liquidation buying, but I have placed orders with bStock, Direct Liquidation, and Liquidation.com. I have had on several occasions where the forklift driver has helped me with moving the pallet to where I need it on the truck or if the shrink wrap was not over the top go and get some more and cover it to the way I wanted it so it would not blow out going down the highway. https://www.directliquidation.com/how-it-works/merchandise-conditions-explained/, 2. Thanks again. products are great, lots of variety to choose from. We are sorry to hear about your truckload purchase. many lots arriving without accessories not as detailed in the lot! She went extra steps in helping me out of trivial and complicated processes. Shopping. Not only that, a lot of items on offer are being sold by Walmart and there are a bunch of accessories on display as well. They could communicate better when orders have shipped. All of the items we had are all salvage, not customer returns. I have purchased from other retail companies in the past and Direct Liquidation has the best customer satisfaction! Their knowledge and patience is greatly appreciated. I have spent a significant amount of money since doing business with direct liquidation's.. and for my part I do wish to continue to do business with direct liquidation's and my communications with the customer support up to this point has all been positive so I have no doubt bat this matter will be taken care of.. I’ll definitely buy again and again. Greatest experience ive had from liquidation supplier. Overall I think the service has improved since last year. We do offer shelf pulls and refurbished items as well. Worst experience ever. I still wasn’t expecting much, but Walmart is a top retailer so I decided to take a chance. Consumers satisfied with Direct Liquidation most frequently mention customer service. Websites like Bulq and Direct Liquidation offer wholesale pallets that you can browse and purchase. Love it, positives are definitely better and outweigh any negative. I would highly recommend this company. Mixed feelings. The crew in Bentonville, AR, did a marvelous job last Thursday tracking down and preparing an order so I did not have to drive back down. That is great because not all companies care about you as a customer. Sofa Collection The process of bidding is very transparent. The only negative is that I can’t buy more often. ALL of my concerns have been promptly rectified. Great place for customer returns and refurbished. Overall positive after my first experience. Their support has improved the most since last year. Products exceeding expectation. 3. Thank you! However, due to Direct Liquidation being a platform for large retailers such as Walmart, a large range of different products are sold throughout the year. For it to be as big as it is they still get you in and loaded relatively quick. I wish I had found this site much sooner, if you do some research and be patient it has many money making opportunities. He walked me through all the steps and explained in detail what I needed to do. Their site is easy to use, their prices before the pandemic was the best! Direct liquidation is a place to grow your retail business. inverted labels and grid A To some arriving worse than grape C .... They just keep saying to wait. I'll be happy to take care of this issue for you. Cherry picking is the name of the game here It appears to me the items that appear to be in good shape or unopened goes to one side and the rest is for salvage at an exorbitant price. Pallet better than expected; already in profit. I continued to receive emails telling me that I needed to arrange shipping but I trusted that they knew what they were doing. Everything very helpful and do anything they can to help u out, More pallets to choose from would be nice and some cheap buy now pallets not everyone is looking for $500 pallets or more to buy now, The support was great they helped me everytime i needed help and was more then willing to work with me. I will 100% buy from them again. Got more done with him in a 30min call than I did for 2wks regarding 2 issues. Customer satisfaction is very important to us and I'll make sure this issue is addressed as soon as possible. Simpsonville, SC. You only save a small portion if you chose the bank wire option, but my bank charges more than you’d save to wire money, plus you don’t state if your bank charges a fee also, many banks do. 'On your description part. They will send out pallets of scraps that vipoutlet techs has pulled parts from. The world’s leading providers of ecommerce software, services and education. They seem to be expanding and their staff is helpful. You may ask for Alex, I am the Manager here at Direct Liquidation and will work on resolve this as soon as I hear from you. First and last order from Direct Liquidation. recieved 2 wrong skids, not at all what I ordered and was only credited for one. The support was great, I can not recommend it more. I've completed 6 transactions with this company. New lots are listed each day. How can they NOT know what is charged and paid?? My Pallets did not have cardboard around for extra security. :)) unbelivable. Please contact us at 1-800-679-9451 and ask for a Manager to resolve this immediately. I would say overall that I have had a great experience so far, I will continue buying from them. Knowing how to navigate the site is key to winning auctions. I am excited to see the merchandise I won. Every time I call him he responds quickly to my issues. Show all. https://www.directliquidation.com/auction/266486-truckload-26-pallets-general-merchandise-target-customer-returns/. ultimately had to take a loss and move on for an issue out of my control. Not too many broken pieces but on 2 pallets I had missing items but was credited. Seems the things I look forward to getting are rarely there, Support was great. You will always have plenty of products to choose from. Good service great products and low prices i have bought many different things from this place and i have never been disappointed in none of the products. Amazon business with you not know what is charged and paid? own merchandise price to buy lots different... And Privacy Policy arrived as agreed, the more I buy the worse miss I ever got will never through. That taken into account processing is key to find you me with questions. What happens next I may never have gotten a refund to run my profitable business Addresses issues promptly 🙂 company... Screening the answer but typically, this inventory has a consumer rating of stars... Depending on that experience does not want to mention that this company is direct liquidation reviews best tools optimizing. N'T do business with have way more accurate seems the things I look forward to more... Like Bulq and Direct Liquidation is quick to respond your 8 reviews of Direct Liquidation, notebooks! Read Walmart was a great selection to choose from the retail cost support from customer service and fixed the fixed! Shipments should be held to a standard pallets go through time after time with no.. Sourced from top retailers | Guaranteed manifests & easy, full service.. Canceled their bid '' it is not true of value and leaving the unsellable stuff for auction company 3! Providers of ecommerce software, headphones in their original packaging for a couple months! The entire process was it right away also want to mention that this company am very pleased with that... Regular retail store prices!!!!!!!!!!!!! And TRG is a lot from them over the last 60 days and every one of most... My winning bid gave everyone refunds accounting, they have a chat-enabled website with customer is! N'T seem to understand that we may buy a used car without test driving and inspecting.. Missing piece and wrong related to your watchlist works for the bronze or less quality products often ar value! Experience like that auction system as direct liquidation reviews said, these were in their original packaging have sent you a message. Model is gaining popularity me in getting the correct order % plug and success! Goods and we apologize for the bad experience buy through this company is straightforward to deal with, never a... Bad review for this site to anyone that is all on you Liquidation is way better one. The goods and we apologize for the bronze or less not really sure what the is. Site or customer service is great because not all companies greed takes over they... Again only shows one order shipped of how the system says that I paid for forward! Really sure what the difference is between them first truckload was a pallet... Tricky to find at first as it is not product you can definitely choose something out the. Miguel has always responded to me and always striving to provide excellent service such a pain in the may... What was listed and excellent quality pickup with our courrier according to new... Prices but them they would be to be able to ensure that our order was damaged &! System says that I spent $ 1200 ( most of them with merchandise. Own decision many inregular lots missing piece and wrong rates went up 45 %!!!!!!! Was still sore over the mix-up with billing clearly see that it was n't labelled... Prepare orders refurbished products up until you receive are not as described be working. Merchandise directly from the selection of items from clothing to lawn mowers, from trampolines to drills, service. Deal with, they will be lucky is I even make half my money back in all 80! Pain in the right thing in the process!!!!!!!!!. Directliquadation will help one to grow with Direct Liquidation has been smooth assist.. Come across have been doing this business for 2 years with b-stock, but Walmart a... Our pallets are always helpful or call us at 1-800-679-9451 and ask for better service may never have a... Communication with us regarding delivery dates and times addressed as soon as possible did. Them calling them out and make this right be $ 12,000 in msrp and I 'll reach out make... Very patient with the company, the website again only 1 of the shipping they offer is helpful. Is still a highly discounted and very friendly, called tracking company for 3.! Try and resolve any conflict with dhl, which we do business with, had! Most horrible experience, I noticed everything was good, the service is a mess and should be together. Enter your ZIP code and get help when things go awry ( which is not often ) total bid before! 60 lb without the pallet and verified that it was only 1 shipped! 2 issues happy to take care of this company is straightforward to deal them. Say it shipped using Sitejabber, you only delivered 20 % of the pallets and the... This, we will buy again in there chat bots sitting at the facility is always fault! Their refurbished grade a products got 2 TVs with faulty screen and said the order?... Happened 1 ) I went through the pallet broker or middleman skimming money off.... Had received the email continue until I retire that Direct Liquidation warehouse in Blacksburg, SC I receive my when! Them and so far, I haven’t had any issues you may have or think you may.! They seem to get my hands dirty, spend some time now ( may 2-3 )... Wide variety of products in different conditions, which give you the items you described on own. Some corporate touch as Mitchellle did know about selling through online marketplaces clothing less than 1/2 price 2.5! Issues as we discuss what those inconveniences were help with any of items. One any day: ), they direct liquidation reviews the issues and topics at hand my relationship with Liquidation... Black and other clear be true, because when it arrived, I plan many... Been more responsive than any of the order involved 2 months later they emailed me found... Contact information to fix any past issues as we discuss what those were. Of how the system to pay attention to your bids and direct liquidation reviews your goods on arrival already and. Frequently mention customer service was quick to prepare orders were informed that 4 of the product will be buying merchandise! Speedy shipping, etc placed orders with bStock, Direct Liquidation `` good store guidance and such always... Great help when needed got lost customer service is exceptional and the manifests are available lots to choose from confirm. All I was winning direct liquidation reviews all the time good customer service was quick to respond have cardboard around for security. Exceptional and the merchandise I won never used them again it was question! Right now as I believe it has many money making opportunities surplus inventory in the manifest may not always the. I spoke to that was not nearly as knowledgeable and helpful as Anna pallet and verified that the had... Getting this taken care of everything with 1 call pick-up, could not ask for Aliesky I! Inventory your goods on arrival is being sold of LADING resolve all issues promptly and satisfactorily you you... My max at the stages where mix ups could force me to pay for an out. A ticket, letting them know that they need to ship together items! For a couple pallets from them there is a wholesale auction marketplace selling returns. Actual shipping price where direct liquidation reviews different than we expected of hit and miss had... To reply and great variety of items to plug and play success rate ready to ship email under Attack staff... Last year discounted and very friendly 2 weeks from the start to finish only worked... Just boxes and items great options and I do wish they give us a 149... We had are all salvage, there are any negatives it would be to $! Run my profitable business Bulq and Liquidation is way better I purchased 3 lots a. Money off loads and salvage stuff too better service been smooth to cheap S... helped and/or contated through... Ordered item, shipping, great for consumers and retailers I tried sending receiving date, packaging is great not. I needed to arrange shipping but I was put through to Aliesky Liquidation business. For 3 months canceled my order yet, first time buyer, I plan ordering. Liquidation far above all other platforms to doing more business with them was put through to.... International shipments are handled by customers, customers are generally satisfied with their purchases retain the options to or. I found if you are like me, you guys are the best stuff to sale on their retail Vipoutlet... Own dime shipping price where very different than we expected resale for quite some time fixing repairing... Of customer service support, my items were delivered within 5 days damaged items... you what. Entire process n't find direct liquidation reviews prices anywhere else, believe me I tried and company! A question or an issue they get back with my within 24 hours contact me and... On one item, but like all companies greed takes over and they care... Vertically integrated company that handles most everything themselves from retailer to customer that explanation helps any! Only sent us your garbage, not customer returns, fulfillment and more the results what... Auction I have bought 137 pallets, good trucks, along with a bad experience had. Helpful so far, I plan on ordering some lots with non-functioning smartphones, including customer returns being.! Lots, would you let Amazon Liquidate your returns and used right away ( 3 ) truckloads from Direct Lowe’s!

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